Class Title: IT Management and Leadership Professional (ITMLP) Certification Bootcamp
Location: ITML Institute Live Online Classroom
Start Date: Tue-Thu, Sep 10-12, 2024 Return to Event List Register Class Description:
 The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers, by:
- Widening their knowledge of IT
- Discussing strategies to maximize user support and satisfaction
- Providing insights into IT innovation and technology trends
- Providing information on the use of various IT best-practices.
This workshop is not a replacement for your company's New Manager Training classes. It is designed to provide complimentary topics specifically related to the IT management profession. These topics are listed below.
DAY 1: Technical Leadership
Life as a Technical Manager>
- Characteristics of Successful IT Managers
- Making Technical Decisions
- Managing Multiple Projects
- Leading Local/Global Virtual IT Teams
Managing Hybrid and Virtual IT Teams
- Hybrid and Virtual Challenges
- Hybrid and Virtual Leadership Best Practices
- Task Type Needs
- Using Virtual Technologies
- Virtual Task Assignment
- Personality Types
- Communication Strategies
Influence-Based Technical Leadership
- Bloom's Core Influence Characteristics
- Situational Influence
- Cialdini's Six Principles of Influence
- Cohen-Bradford Influence Currencies
- Using Influence Within an IT Context
|
DAY 2: IT Methodology and Innovation
Methodology Overview
- Waterfall
- Agile/Scrum
- IT Infrastructure Library (ITIL)
- Lean IT
- DevOps
IT Megatrends
- Reasons to Implement a New Technology
- New Technology Selection and Implementation Process
- Moore's Technology Adoption Life Cycle Curve
- Garner's Technology Hype Cycle
- AIOps and CI/CD
- Edge Computing
- Digital Twin Technologies
- Robotic Process Automation (RPA)
- Rise of quality end-user computing
- Artificial Intelligence (AI)
- Other Key IT Trends
Creating Innovative IT Solutions
- Thoughts on IT Innovation
- The Innovation Process
- Root Cause Analysis Tools
- Brainstorming Tools
- Selection and Prioritization Tools
|
DAY 3: Business of IT
IT Funding and Cost Center Management
- Project/Production Team Mathematics
- Components of your budget
- IT funding and allocations
- Annual budget process
- IT budget issues and tips
IT Vendor Management
- Providers and strategic partners
- Considerations when selecting a vendor
- Vendor management life cycle
- Vendor oversight
- Outsourcing and cloud considerations
IT Internal Client Service
- User Experience
- Internal Client Service Concepts
- Managing Client Satisfaction
- Managing Client Expectations
- Measurement and Prioritization |
| Instructions:
ITML Institute class participants will receive an email containing the class Zoom link and instructions to access the online materials the week before the class begins.
ITML Institute webinar participants will receive connection information 48 hours prior to the beginning of the webinar. | Date: Tue-Thu, Sep 10-12, 2024
Time: 9:00 - 5:00 US Central Time (CST)
Price: $1,995 |
|
