Class Title: Agile Scrum Master Soft Skills Training Class (two days)
Location:    Manager Mechanics Live Online Classroom
Start Date:  Apr 13-14, 2017

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Class Description:
By their nature, Agile/Scrum driven projects require a high level of interpersonal communication, teamwork, problem solving, decision making and other related business and soft skills. Additionally, those in the Scrum Master roles require additional specialized skills including leadership, managing change, conflict resolution, influence, client service and more.

This two day customizable training program is designed to give Scrum Masters the soft skills needed to maximize their effectiveness and enhance project success.

By their nature, Agile/Scrum driven projects require a high level of interpersonal communication, teamwork, problem solving, decision making and other related business and soft skills. Additionally, those in the Scrum Master roles require additional specialized skills including leadership, managing change, conflict resolution, influence, client service and more.

This two day customizable training program is designed to give Scrum Masters the soft skills needed to maximize their effectiveness and enhance project success.

These topics include:

    Leadership without Authority
    • Initial Thoughts and Vocabulary
    • Leading Influence Concepts and Techniques
    • Understanding Yourself and Others
    • Maximizing Your Personal Power

    Being an Agent of Change
    • Changing People and Culture
    • Making Change Succeed
    • Commitment and Buy-In
    • Four Phase Change Process

    User Experience
    • Product and Service Quality
    • Documentation and Training Quality
    • Multi-Channel Accessibility
    • IT Thought Leadership
    • The User Experience / Client Service Connection

    Great Internal Client Service
    • Understanding Your Clients' Characteristics
    • Being Proactive vs. Reactive
    • Showing Service Ownership
    • What Your Internal Clients Want

    Conflict Resolution
    • Initial Thoughts and Vocabulary
    • Quick Conflict Resolution Tips

    Leadership Concepts
    • Thoughts on Leadership
    • Servant Leadership

Instructions:
Webinar connection information will send to registered participants 48 hours prior to the beginning of calls.
Date:   Apr 13-14, 2017

Time:  9:00- 5:00 ET

Price:  $1,190

 

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