Class Title: CIO Roundtable Boston - May 19, 2017
Location:    New England College of Business
Start Date:  Fri, May 19, 2017

Return to Event List


Class Description:

Topic: : Analytics Driven Vendor & Service Management Model

Topic Description:
Based on the material from his book, Saibal will talk about his journey with pioneering IT departments who have embracing Analytics for managing Vendors and Services. The main drivers were to cut costs, improve vendor/service productivity and increased business agility.

The topics he intends to cover:
1. Moving from manual error prone service management tasks to analytics driven solutions
2 .Drawbacks of old methods
3. Features of new metrics needed to administer and govern today's complex contractual relationships with vendors.
4. How to assess an organization's maturity level in service management capability
5. A couple of case studies
6. Invite the audience to participate in a discussion on service management challenges in their own companies
7. Offer possible solutions based on his past experiences in other industries

Saibal Sen, President of ZENeSYS Consulting

About the Speaker:
Saibal has close to 20 years of experience in vendor and technology selection for medium to large corporations around the globe. He started as as a Management Consultant at Arthur D. Little advising CXO level management at Global 1000 on vendor selection and technology roll out planning. He continued to provide same type of services in his first consulting startup, Kuber Inc. Later in 2009, Saibal founded ZENeSYS Consulting, a company focused on Analytics driven solutions. Their vendor and service management analytics platform in the cloud called ZENATICS is in use at two Global 1000 companies. Saibal has recently published his book 'Analytics Driven Service Contract Management' published by Bite Sized Books of London, UK. The book earned #1 in New Release and 5th highest selling in Outsourcing category in Amazon.
New England College of Business
10 High Street
Suite 204
Boston, MA 02116

Date:   Fri, May 19, 2017

Time:  12:00 - 1:45

Price:  Members Only


(c) 2009-2013 MM Training Technologies, All Rights Reserved