Class Title: IT Management and Leadership Professional (ITMLP) Certification Bootcamp
Location:    New Horizons Online Live Classroom
Start Date:  Tue, Feb 19, 2019

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Class Description:
The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers, by:

- Widening their knowledge of IT
- Discussing strategies to maximize user support and satisfaction
- Providing insights into IT innovation and technology trends
- Providing information on the use of various IT best-practices.

This workshop is not a replacement for your company's New Manager Training classes. It is designed to provide complimentary topics specifically related to the IT management profession. These topics are listed below.


DAY 1: Technical Leadership

Life as a Technical Manager>
- Characteristics of Successful IT Managers
- Making Technical Decisions
- Managing Multiple Projects
- Leading Local/Global Virtual IT Teams

Managing Hybrid and Virtual IT Teams
- Hybrid and Virtual Challenges
- Hybrid and Virtual Leadership Best Practices
- Task Type Needs
- Using Virtual Technologies
- Virtual Task Assignment
- Personality Types
- Communication Strategies

Influence-Based Technical Leadership
- Bloom's Core Influence Characteristics
- Situational Influence
- Cialdini's Six Principles of Influence
- Cohen-Bradford Influence Currencies
- Using Influence Within an IT Context

DAY 2: IT Methodology and Innovation

Methodology Overview
- Waterfall
- Agile/Scrum
- IT Infrastructure Library (ITIL)
- Lean IT
- DevOps

IT Megatrends
- Digital Transformation / Digital Strategy
- Virtual and Augmented Reality
- Internet of Things (IoT)
- Big Data
- Machine Learning
- 3D Printing
- Cybersecurity and Privacy
- Other Key IT Trends

Creating Innovative IT Solutions
- Thoughts on IT Innovation
- The Innovation Process
- Root Cause Analysis Tools
- Brainstorming Tools
- Selection and Prioritization Tools

DAY 3: Business of IT

IT Funding and Cost Center Management
- Project/Production Team Mathematics
- Components of your budget
- IT funding and allocations
- Annual budget process
- IT budget issues and tips

IT Vendor Management
- Providers and strategic partners
- Considerations when selecting a vendor
- Vendor management life cycle
- Vendor oversight
- Outsourcing and cloud considerations

IT Internal Client Service
- User Experience
- Internal Client Service Concepts
- Managing Client Satisfaction
- Managing Client Expectations
- Measurement and Prioritization
Instructions:
Instructions for payment, Online Live participation & student documentation information will be sent to the email address that you provide.
Date:   Tue, Feb 19, 2019

Time:  9 a.m. - 5 p.m. ET

Price:  $1,995

 

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