Class Title: IT Management and Leadership Professional (ITMLP) Certification Bootcamp Location: New Horizons Online Live Classroom Start Date: Tue, Feb 19, 2019 Return to Event List Register Class Description: The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers, by:
- Widening their knowledge of IT - Discussing strategies to maximize user support and satisfaction - Providing insights into IT innovation and technology trends - Providing information on the use of various IT best-practices.
This workshop is not a replacement for your company's New Manager Training classes. It is designed to provide complimentary topics specifically related to the IT management profession. These topics are listed below.
DAY 1: Technical Leadership
Life as a Technical Manager> - Characteristics of Successful IT Managers - Making Technical Decisions - Managing Multiple Projects - Leading Local/Global Virtual IT Teams
Managing Hybrid and Virtual IT Teams - Hybrid and Virtual Challenges - Hybrid and Virtual Leadership Best Practices - Task Type Needs - Using Virtual Technologies - Virtual Task Assignment - Personality Types - Communication Strategies
Influence-Based Technical Leadership - Bloom's Core Influence Characteristics - Situational Influence - Cialdini's Six Principles of Influence - Cohen-Bradford Influence Currencies - Using Influence Within an IT Context
| DAY 2: IT Methodology and Innovation
Methodology Overview - Waterfall - Agile/Scrum - IT Infrastructure Library (ITIL) - Lean IT - DevOps
IT Megatrends - Digital Transformation / Digital Strategy - Virtual and Augmented Reality - Internet of Things (IoT) - Big Data - Machine Learning - 3D Printing - Cybersecurity and Privacy - Other Key IT Trends
Creating Innovative IT Solutions - Thoughts on IT Innovation - The Innovation Process - Root Cause Analysis Tools - Brainstorming Tools - Selection and Prioritization Tools
| DAY 3: Business of IT
IT Funding and Cost Center Management - Project/Production Team Mathematics - Components of your budget - IT funding and allocations - Annual budget process - IT budget issues and tips
IT Vendor Management - Providers and strategic partners - Considerations when selecting a vendor - Vendor management life cycle - Vendor oversight - Outsourcing and cloud considerations
IT Internal Client Service - User Experience - Internal Client Service Concepts - Managing Client Satisfaction - Managing Client Expectations - Measurement and Prioritization | | Instructions: Instructions for payment, Online Live participation & student documentation information will be sent to the email address that you provide. | Date: Tue, Feb 19, 2019
Time: 9 a.m. - 5 p.m. ET
Price: $1,995 |
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