DAY 1: Technical Leadership
Life as a Technical Manager> - Characteristics of Successful IT Managers - Making Technical Decisions - Managing Multiple Projects - Leading Local/Global Virtual IT Teams
Managing Hybrid and Virtual IT Teams - Hybrid and Virtual Challenges - Hybrid and Virtual Leadership Best Practices - Task Type Needs - Using Virtual Technologies - Virtual Task Assignment - Personality Types - Communication Strategies
Influence-Based Technical Leadership - Bloom's Core Influence Characteristics - Situational Influence - Cialdini's Six Principles of Influence - Cohen-Bradford Influence Currencies - Using Influence Within an IT Context
| DAY 2: IT Methodology and Innovation
Methodology Overview - Waterfall - Agile/Scrum - IT Infrastructure Library (ITIL) - Lean IT - DevOps
IT Megatrends - Reasons to Implement a New Technology - New Technology Selection and Implementation Process - Moore's Technology Adoption Life Cycle Curve - Garner's Technology Hype Cycle - AIOps and CI/CD - Edge Computing - Digital Twin Technologies - Robotic Process Automation (RPA) - Rise of quality end-user computing - Artificial Intelligence (AI) - Other Key IT Trends
Creating Innovative IT Solutions - Thoughts on IT Innovation - The Innovation Process - Root Cause Analysis Tools - Brainstorming Tools - Selection and Prioritization Tools
| DAY 3: Business of IT
IT Funding and Cost Center Management - Project/Production Team Mathematics - Components of your budget - IT funding and allocations - Annual budget process - IT budget issues and tips
IT Vendor Management - Providers and strategic partners - Considerations when selecting a vendor - Vendor management life cycle - Vendor oversight - Outsourcing and cloud considerations
IT Internal Client Service - User Experience - Internal Client Service Concepts - Managing Client Satisfaction - Managing Client Expectations - Measurement and Prioritization |