ITIL / ITSM Soft Skills Training Curriculum

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The implementation of the IT Infrastructure Library (ITIL) and how its delivered to its customers, referred to as IT Service Management (ITSM), can be greatly enhanced through the advancement of IT soft skills, business skills and industry knowledge.

Below are the Manager Mechanics classes that can help you and your team enhance the effectiveness of your ITIL initiatives, and most important, user satisfaction and the service value IT provides to the organization it serves.



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